Terms and conditions

Cancellation

Generally, you can cancel your booking free of charge until 14 days prior to arrival. 

Payments 

Upon booking confirmation a prepayment in the amount of 20% of the rental price is due. The payment can be made either by credit card or wire transfer. The remaining amount is due 14 days before arrival. Should payments not be made despite being reminded once, we retain the right to rent out the suite to other guests. In case of cancellation within the cancellation period, the paid amount will be reimbursed using the respective payment method.

Arrival & Departure

You may arrive flexibly from 4 pm as access to the suites is facilitated contact-less through our key code system. You will receive the code on the day of arrival by email and text message or through the Nuki app.

Departure needs to be ensured by 10 am. We kindly ask you to place used dishes into the dishwasher and start it before your departure.

Coronavirus

Unfortunately we cannot host guests which are infected with the coronavirus and/or show symptoms of a potential COVID-19 disease. You start your trip on your own responsibility. Our suites will be cleaned thoroughly after each change of guests. Wearing masks is mandatory in Italy when leaving the house. A safety distance of at least one meter to other persons, who are not a party of your household, has to be ensured. Please abstain from shaking hands and hugging and wash your hands regularly. The assembly restrictions in force at any given time are to be followed also in our house and the suites.

Pets

Unfortunately pets are not allowed.

Smoking

It is not allowed to smoke both in the suites and the staircase. When smoking on terraces and balconies we kindly ask you to pay respect to non-smoking neighbors.

Damages

We don’t ask for a deposit and trust that you treat our suites and the interior with care. Our tablets, bluetooth speakers, books, etc. are here for your entertainment, but also for the guests following you. In case damages we ask you to notify us to ensure we can fix them as soon as possible. For bigger damages we unfortunately need to charge you. Almost everything in our suites is available for purchase and we are more than happy to share with you respective sources.

Trash

Trash bags can be found in the respective kitchens. Trash is to be separated by plastics and aluminium, paper, glass and residual waste. You’ll find the waste collection plan in the kitchen. On the respective collection days the trash bags are to be placed on the roadside next to the main entrance door early in the mornings. Upon departure please leave any uncollected trash in the suites.¬†